mS
michael S
1 reviews | Active since Jun 2013
20 Jul 2015, 19:11
******* COMPANY SELLING ******* SYSTEM
I subscribed to the Simfy Service. The system constantly crashes and is not stable. Since the last update of software i cannot play back songs via blue tooth. Logged a call via Email, Face book and Phone call. Now i receive a email that says they cannot get hold of me. This is after a consultant told me that he will email me a link to the new Beta version software.<br> <br> Guess what.... still waiting. Also told by call centre that they will phone me right back. Guess this is the way to get a upset customer off the phone and not assist them. Well you can gladly refund me my money and i will support DEEZER.
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Replies (1)Simfy Africa's replyOfficial
21 Jul 2015, 06:49Hello mic0246,
Thank you for bringing this matter to our attention.
Kindly be advised that we have been in contact with you the evening after we could not contact you the afternoon. We have been looking into your complaint and are working with you to try and get it resolved. We will follow up with you again 3pm on the 21st July 2013 to see if the issue has been resolved.
Regards,
simfy africa Support
Thank you for bringing this matter to our attention.
Kindly be advised that we have been in contact with you the evening after we could not contact you the afternoon. We have been looking into your complaint and are working with you to try and get it resolved. We will follow up with you again 3pm on the 21st July 2013 to see if the issue has been resolved.
Regards,
simfy africa Support
Simfy Africa's reply21 Jul 2015, 06:49
Official
Hello mic0246,
Thank you for bringing this matter to our attention.
Kindly be advised that we have been in contact with you the evening after we could not contact you the afternoon. We have been looking into your complaint and are working with you to try and get it resolved. We will follow up with you again 3pm on the 21st July 2013 to see if the issue has been resolved.
Regards,
simfy africa Support
Thank you for bringing this matter to our attention.
Kindly be advised that we have been in contact with you the evening after we could not contact you the afternoon. We have been looking into your complaint and are working with you to try and get it resolved. We will follow up with you again 3pm on the 21st July 2013 to see if the issue has been resolved.
Regards,
simfy africa Support
