Disgusted by incompetency of simelane and supervisor mosses

Simelane rude agents harassed me for A edgars acc payments, i settled the acc its been a full month now the account has never been updated as paid i sent emails, messages to the whatsapp number there is absolutely no response i’ve just spoke to Moses mkhwa**** telephonically at 08:26 a very arrogant supervisor who told me he doesnt know why its not updated as paid refuses to tell me when i will get the paid up letter he advise it depends on edgars meanwhile norton harassed me for payments and after i paid they said they will send me the letter now it changed to edgars it depends on edgars to update account payment. I am not absolutely disgusted by this & demand answers right now. Edgars has not cleared the account because norton & simelane have not updated my settlement Which means the acc is still in debt and on ITC because *********** norton failed to do their job.

They are not responding to emails and WhatsApp messageS only when i requested the ombudsman contacts they respond to WhatsApp with some story pf edgars drafting letter. Now i mist suffer because they took a full month to update payment and i refuse for that to damn happen they must update the payment make sure edgars sends me that letter and clears the account its their fault edgars has not done that.