Disappointing experience at simbiosis spa coco

I recently visited Simbiosis Spa Coco One and had an incredibly disappointing experience. I booked a treatment and arrived 25 minutes early for my appointment. While waiting, I noticed that other guests who arrived after me were promptly offered refreshments, while I was not.

I had specifically requested to swap the scalp massage for a foot scrub before my appointment. I was assured that the change was noted and included in my package, but unfortunately, this was not honored during my treatment.

To make matters worse, there was a payment discrepancy. I purchased a voucher last year for R1500, but when it came time to settle the bill, I was told the voucher was only valued at R1300, leaving me with an unexpected outstanding balance. This directly contradicted the information I had received via WhatsApp when I confirmed the details with the admin prior to my visit.

Overall, the experience was frustrating and disappointing, and I expected better service, communication, and professionalism from a spa of this caliber.