Booking fee ****

If you value peace of mind stay away from this place.I made a reservation online on Saturday & total booking fee was deducted from my acc.when I arrived,I was assisted by a lady called EverJoy who insisted they do not charge for booking and I need to make a payment directly with her using their speedpoint, and assured me to resolve the debited booking fee the following morning.Since yesterday she is refusing accountability of this & when I called she asked to make followup with the owner but she has been ignoring my texts ever since & previously stated that “unfortunately we do not charge fee” and there won’t be any refund.Their website is affiliated to normal booking agencies we use but she claims they unable to deregister from them to stop this from happening