Very disappointed customer

On the 20th of December 2023 I bought 20 packets of various Simba chips from Cape Gate Makro for the holiday season and opened them in the holidays to enjoy.Upon opening them I found 10 packets that was not fresh and pack them in a bag and waited for Simba to reopen in January 2024 as I was not going to go back to the store and be so referred to Simba.I called the Hot Line as stated on the package and was given a reference number and was told to whatsap pictures which I did.I took photos of all the items and even emailed them a follow-up.I never received feedback so after a bit I called the holiness again and was asked if I received the outcome letter and I indicated no as I did nit receive any written correspondence from them.I was then told that the matter will be escalated.A few months passed as then I contacted them via Facebook as an saw them post their delicious chips and commented that I am still waiting on feedback,I even emailed the correspondence and today received a phone call asking for the til slip of my purchases which I submitted via email as Makro assisted me via there call centre.I then received another call 8ngorming me they only found certain pictures.I again told them I don't have the pictures I sent to them and found this unacceptable since they first stated they only saw one complained for a chutney Simba product but then changed the story to finding a picture of a Caribbean flavour and not the rest.I then advised the lady to go and check all the recordings of my conversations and she told me that an outcome will be again emailed to me as before within 72 hours.I then stated that I did not get any correspondence previously and she insisted I did.I just feel this type of behavior us unacceptable is not about the chips is about the quality of the product.