Simba South Africa doesn’t take accountability

On the 20th of March 2018, at 20:03 I bought my daughter her favorite pack of chips, she was SUPER excited as I drove to the shop for this,her excitement quickly vanished after discovering a worm in her packet. My poor 8 years old started puking from disgust,she had already started eating from the packet and the thought of possibly having eating a worm already turned her tummy around. I immediately took pictures and sealed the packet of chips. With all the illnesses going around,I expect Simba to take strict measures to prevent such mishaps,and I hope you will loo into this and make sure it doesn't happen again.

I have emailed and contacted Simba many times and eventually they sent a driver to collect the chips, I then received a call to say they collected and will send me a voucher as compensation. They claim to have sent it, but to date I haven’t received it. I live in a 24 hour security estate and like any other mails, should they have really delivered the voucher I would have received it by now. I still have email correspondence and pictures of the simba chips with the worm

Dissatisfied Customer, Refilwe