SIMBA has ******* service!!!!!!

Actually my rating is less than one star. I have email the company regarding Fritos that I purchased that had no flavouring , twice and even went onto their website and filled in the form there. I have tried calling and keep getting cut off. I have not yet received a response and this has now been 3 weeks. This is not acceptable. What has happened to this company. I see that they don't even respond on this forum as well to any complaints!!! This is highly unacceptable!!! Who can this matter be reported to? If anyone knows, I would really appreciate a response.