REF NO: 17-07-1680

I am really appauled by the service i have received from Simba. I logged a call on the 14th of July 2017 with regards to stale NikNaks that were purchased at Pick n Pay Little Falls and i received a call from a lady by the name of Ashiya on the 17th of July 2017 from Head Office and i was told by her that i should received communication/feedback between Simba and Pick N Pay Little Falls within 14 to 21 working days a sent 3 emails last week but no communication has been sent to me. I am really disappointed about the service i have received from Simba. Why do you have a complaints department if our complaints are not dealt with?