Product and service disappointing

I bought 2 packets of Salt and Vinegar chips. After opening, we realized that there were no flavor on the chips.

After sending a mail to the complaints department I received a call with a ref Nr of follow up.

Since the 13th of March, I still didn’t receive any feedback on this.

“Thank you for contacting the Simba Customer Careline. We are delighted to receive your feedback and to be of service to you. Ref. 19-03-1113; ***”

Very disappointed in service of the complaints department of Simba/Pepsico.