Poor service from Simba after issue reported with lays Simba chips

I contacted Simba and was informed by support that I would be assisted within 72 hours and have had absolutely no feedback since then.

I purchased a packet of Lays Potato Chips (salted) there were hard inedible bits that could not even be chewed as they were so hard.

This was terrible experience as I had guests over and had no substitute to serve them.