POOR CUSTOMER SERVICE

A few days ago my husband purchased a Simba Lays Sour cream and Onion chips from our local shop. When I decided to eat it,there was absolutely no taste whatsoever of the sour cream and Onion. I then immediately emailed Simba on the customer care email they provided & I sent a message to then via their Facebook page. Someone from their team responded on Facebook stating they will get back to me up until today I still have the chips with me. Waiting for feedback I also sent a follow up email and I've got nothing from them. This is such poor customers service, poor quality in their products as well and Simba being such a huge company completely ignores me. I will no longer keep this chips as proof as I have sent them pictures and I will no longer support Simba. It's a shame that the companies such big names don't care about a customers complaint,which very well means they do not care to respond to any customer queries or complaints. Pathetic Simba!