Non-existent "Customer Service"

Called Simba complaint line on 22 April 2020 (ref # 20-04-709) regarding 2 complaints: 1. Simba 450g peanuts which were under cooked. 2. Reported having bought short dated (expired) peanuts and raisins from Makro.

Was informed that Simba is not responsible for the short dated stock. Queried who does merchandising at Makro and the "customer service" lady was unhelpful and could not answer.

Sent an email to Simba on 27th May 202 as a follow up and have still not received a response.

"Customer service" is non-existent in Simba.