NO RESPONSE

I purchased a packet of chips and once I opened it and tasted it.Realised that it was stale.Called the help line number.Got a ref.no.smsed to my phone.Was told I will be updated and contacted.Nothing as yet.logged complaint on the 10/03/2016 - ref.no: 16-03-824.No feedback whatsoever.Don't want the chips back,but some sort of feedback.How many other clients are treated the same way.Have since stopped buying Simba products.It wouldn't matter to them, but nonetheless.Thanks for nothing Simba.