No feedback. Terrible Customer service

A few weeks ago I found a ball of fluff entwined with oil and chip pieces in my pack of Lays. I took pics and emailed the Simba customer service department. I was told to keep the packet and fluff, someone would collect. After that I got another 2 calls saying that they would collect and they are not sure why no one has collected.<br> <br> Eventually after 10 days someone collected. A week later I sent an email asking for feedback because no one bothered to contact me. I got a call from a lady saying that correspondence had been sent via the post office (what a joke to use post office ), I've received nothing as yet. She said she will call back on Wednesday, no call back. I paid for a good quality item and did not get it. I just want a replacement. I gave back the bag with almost the full content.<br> <br> Your customer service is awful. It is not my job to have to email constantly to get feedback. A large company as this should be able to handle something as trivial as a replacement. I not happy about this situation.<br>