NO FEEDBACK

On the 14th of May 2015, I bough a packet of mexican chilli chips from our canteen. while eating I found a strand of hair on the chips, and reported this to Simba. They collected the packet on the 21 May 2015 and I have not received any feedback since. I called the call centre on the 5th August 2015 and was told a correspondence was sent which I still have not received to date. I advised the agent that I have not received any correspondence and asked him to send it to my work address where they collected the packet of chips. I am still waiting and followed up on the 2nd September 2015 and no one can tell me if the correspondence was delivered instead they keep giving me a reference number for the call. Until when will they continue to do this instead of investigating why I am not receiving my correspondence. Today after expressing my frustration, Ongeziwe still logs a call and promises I will receive something after four months of logging a complaint.