Lack of response

I bought Simba products last month and although not expired, their products had an expired flavour and texture. I contacted Simba via email to complain. I received an email back requesting my contact number to contact me telephonically to discuss my complaint. That was on 12/02. I immediately responded with my contact number as well as hours available to contact me. To date, I've received no call nor email from them. I've sent 3 emails and still no response! I had the same issue with Willards products and I received an immediate response and favourable feedback...I'm sure they're more concerned with customer satisfaction than Simba are and I'm truly disappointed because fact is...this boils down to laziness! Their complaints department is not inundated with calls, queries or complaints unless their service standards have dropped in the last 2 years! Disgusted and disappointed is how I feel! Shame on you Simba!