Highly Disappointed!!

<p>Morning.</p> <p> </p> <p>To whom it may concern.</p> <p> </p> <p>I would like to state that I am very unhappy with regards to your guys customer service.</p> <p> </p> <p>I logged a complaint/call in December with regards to a packet of Nik Naks that I bought from a local shop (Checkers) where I work, i found that there 3 or 4 weird things in the packet.</p> <p> </p> <p>I did not know what it was so I decide to log a call and get the packet taken from me for assessment.</p> <p> </p> <p>My ref for the call was : “16-12-209”.</p> <p> </p> <p>Further to this I was taking it upon myself to call back and ask if there’s any feedback from the factory.</p> <p> </p> <p>Not even once did i receive a courtesy call to update me with regards to the matter.</p> <p> </p> <p>I call back today 10/01/2017 to find out that they are going to re-log the call/complaint again with a different ref number, tehaha.</p> <p> </p> <p>Ref: 17/01/422.</p> <p> </p> <p>Is this the customer service Simba gives to its customers that buy their products almost every single day??</p> <p> </p> <p>In closing i would like to state that i am very unhappy with the customer service provided by your customer care.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Ntando Ndlovu</p>