HELLO, I am a CUSTOMER!

<p>I cannot even begin to fathom how Simba do not appear to take customer complaints seriously. I am yet to receive any feedback with regards to an email I address to the ********** email address embedded on all their product packing with regards to a bag of Creamy Chedder potato chips I found to be of sub-standard quality. Even worse is the fact that the company in question clearly indicates on the packaging that "Simba aims to ensure that this product reaches you in satisfactory condition. If you are not entirely satisfied with the contents of this pack, please conact the Consumer Services Department". That being said, how is it that I am yet to hear from Simba having directed a complaint in May. Is their turn-around time for attending to complaints a millenia?</p> <p>The email as referred to above is quoted below:</p> <p>"</p> <p>Kindly receive the following email correspondence - a complaint with regards to a 125g packet of Simba Creamy Cheddar flavoured potato chips purchased on 21/05/2016 - barcode ********** 800043. The packet of crisps in question happens to be a favourite of mine, and this, for the longest time. I was taken aback at the appearance, quality and taste of the packet of chips in question as I'd not once before had it in the condition as per the aforementioned.</p> <p>The potato chips were noticeably burnt and this had an adverse impact on the taste of the crisps. As a result, I was rendered both unsatisfied and irate. Simba is a reputable brand which has unwittingly found its way into the hearts of many, young and old alike. It is more than just a snack, it is an integral constituent of popular culture. As such, I am appalled at the condition of the chips I purchased at R13.99 ****tle or no value for money) at a Spar Supermarket on the date above mentioned.</p> <p>Kindly revert with a constructive and practical solution for a way forward from what is for me an unpleasant and distasteful consumer experience."</p> <p> </p>