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I bought a packet of their biltong flavoured chips in May this year, when it was opened and about half the packet was eaten we found something very strange in there, it looked like a chunk of biltong, I called their customer care center & arrangements were made to fetch the packet from me provided it was in it's original packaging, it was. The courier company only got back to me a week later & that was after my second call. I received a reference# from the agent, since then I have not received a single call back or any correspondence from Simba regarding the complaint. Cannot believe a big company like Simba doesn't care about their image or brand My next step is social media, let's see what other consumers of their products have to say.