DISGUSTED AGAIN

Good day

By now my name has been around.

Ref: 28-11-772

I have been struggling with this company for more than two weeks with a complaint.

If it's not the consultants giving me the wrong number, wrong information,it's not calling back me as a customer!.

I work in a Contact centre myself and I must say that if this is how I was to treat my customers there would be major consequences to that.

After many failed attempts, FINALLY I GOT THE PICTURE OF THE PRODUCT TO THE CONTACT CENTRE. It is promised that within 72 hours we will get in contact with you. It passes NOTHING!. I eventually call back and ask what's happening then I'm told no I have to hold on as they need to find out from another consultant I spoke what did she put on the system, I hold asking to be called back if the line drops, They don't.

Calls back again the same day speaks to another consultant and she says no they have will be sending an email right after this call with correspondence. I wait AGAIN nothing.

I call back the next day and speak to a lady, she says no she has to ask the lady I spoke to the previous day and find out what email was to be sent again I asked to be called back AGAIN NOTHING.

CALL DROPS I call back again and was told that no they have sent an email on the 20th already, I check my emails and to my surprise nothing. She says she will call me back and I have to check for the email. This lady calls back ( round of applause) and says that have sent it.

Okay I check my email and a lousy apology letter! No explanation as to WHY only this letter would be sent.

I call back and asked why this has been sent and why am I not being compensated, just for her to say that that Is process and that we are not able to replace or compensate for this.

So in the beging taking down my complain, asking me for the pictures of the product WHY WAS I NOT CREATED AN EXPECTATION AS TO WHAT TO EXPECT THEN BY ALL MEANS THIS APOLOGY LETTER WOULD HAVE MADE SENSE.

BUT JUST TO SAY OH WELL NOTHING WE CAN DO! THIS IS OUTRAGEOUS AND PATHETIC COMING FROM AUCH A HUGE AND 'TRUSTED' BRAND.

I AM DISGUSTED AND DISAPPOINTED.