Customer Service is missing!

<p>I bought a packet of Simba crisps and followed their instructions to participate in their airtime promotion that is displayed recently on their product.The secret code should be well displayed,but wasnt.I took this up with the head office and spoke with Tanya who is responsible for resolving issues.She delegated this to the person responsible for this marketing campaign.She mentioned this would be escalated to the factory.I requested that her superior contact me.I did not receive a follow up call,nor a follow-up call.She delegated the complaint to their customer care line.A reference number was created.Since 14 February 2017 I have not received a courtesy response.I have sunsequently left 2 message for Tanya.She hasnt returning my calls.The service is shocking.I'll be consuming their compeditiors product,going forward.</p>