Bad service

On 30 April 2020 I was involved in a collision with one of the Simba delivery trucks at Ferndale, Randburg at around 07h54. The truck was driven by a guy named Nico. He reversed onto my car while we were traveling the same direction, I hooted to alert him but he continued to reverse until the passenger I was traveling with left the car to go tell him that there’s a car behind him. We went to the Randburg Police station to report the case and he advised that he will inform them at work about the matter. On Monday 04 May 2020 I tried calling him with no success I then decided to call Simba Ltd straight and reported the matter, the lady I spoke to took all the details and advised that I’ll be contacted by no later than 72hrs. It is now more than the turn-around time they gave me and there’s still no response. This really is unprofessional and unacceptable.