Angry customer due to lack of correspondence

I am so disappointed with Simba customer service. I purchased a pack of chips which I found was a funny object and was not chips inside the pack. The purchase was made at the end of February if not beginning of March. I logged a service request with them mid-March but even today nothing has been done. I have been following up on this since March but even today, the 12th of July 2023, no one has cared to inform me what is happening. Every time I call their Call Centre/ customer complaint line the *********** agents will say they will call me back, which they never bother to do. I have called more than 10 times over the period of 5 months and still have no resolution to my issue.