Accident on 28.12.2016 - Simba/Pepsico driver destroying my car

<p>ACCIDENT - 28 OCTOBER 2016 - SIMBA DRIVER - MRS P SITHOLE - CTP ********** 8 – CL/3556/TS</p> <p> </p> <p>CASE NUMBER : 148/10/2016</p> <p>POLICE STATION: HERCULES (012) ********** </p> <p>REGISTRATION NUMBER: MSB584GP (Golf 1992)</p> <p> </p> <p>Firstly I am writing to you “Hellopeter.com” as I have no choice. I feel I have been treated unfairly and with no respect from the Company, people and insurance company I have had to deal with. I have been spoken down to, made to feel like it was my fault the accident happened, had to deal with absolutely rude people especially Leanie Heyns at Customer Loyalty Insurance ********** has refused to give me her number. Never have I had to deal and fight so much for anything.</p> <p> </p> <p>On the morning of the 28.10.2016 about 8h15 my son, Christopher Prinsloo was on his way to classes, at the robot intersection of Luderitz Street and Van Der Hoff Streets in Booysen, Pretoria, when a Value Truck Rental (registration number CN 52 YG GP), driven by Mrs. P Sithole (ID No: 900 ********** 087) (License number: ********** 05618) Code 1 (Cell No: ********** 247) smashed into the back of our White Golf 1992 model, sending it about 50 meters forward. Mrs. Nadia Steynberg was our witness (Cell No: ********** 271).</p> <p>On 31.10.2016 I contacted ********** Cell No: ********** 219 to be advised what action I should take.</p> <p> </p> <p>My first contact person was Sindiswe Manzingane, I phoned her and sent emails to her numerous times with no satisfaction. My calls and emails were ignored which forced me to approach other people at Pepsico / Simba. I was forced to send emails to the following:</p> <p>Alan Henderson – CEO Pepsico/Simba ********** ********** 000</p> <p>Ashley Naicker Dawn Naven</p> <p>Everisto Maja Yanela Shumane</p> <p>Jackie Hoffman</p> <p>Tyrone Reis – Senior Legal Director/Simba ********** ********** 051</p> <p> </p> <p>It took one week for a claim number to be issued, and I was requesting a replacement car for over two week, where I was constantly advised that they do not provide a replacement car for third parties. This was unacceptable and I kept on requesting for this as I needed a car to get to work and my son to classes, also to sort out the documents I needed to put the claim in. On the 10.11.2016 Simba agreed to give me a replacement car for a month, after fighting tooth and nail for it. I was made to understand clearly by Tyrone Reis that its only for a month and that the car WILL BE RETURNED after that, as if I will ***** it or not return it, (have the email).</p> <p> </p> <p>All good and well, now I have the car and within three days got all the documentation together and sent it through on the 15.11.2016 at 13h32. It took them two weeks 29.11.2016 to send out there assessor to come and look at the Golf. He told me that the golf cannot be fixed as the damage is much. One of the quotes I received the guy told me the same thing.</p> <p> </p> <p>Yesterday 05.12.2016 after I once again had to enquire what was going on as I had not heard anything from them. Leanie Heyns from Customer Loyalty phone me and politely told me that they are just waiting for Simba to pay some excess and then they will make payment to me. I asked her what the payment would be and she told me R8295. I of course got extremely upset and told her that the amount was ridiculous. What in heaven name could I buy for that amount? Mrs. Heyns told me that it’s not their responsibility to worry about how I get my next car or how I obtain it (you can listen to the telephone recording between me and her 5.12.2016 between 15h00 – 16h15 not sure of the exact time). It gets worse!!!!!! Mrs. Heyns then proceeded to tell me that I am trying to in-rich myself and they won’t allow that. “IN RICH MYSELF” was just the words I really needed to hear from such a rude person who does not give a damn about the chaos this has caused in my life. I have been requesting from the Rental truck company a copy of the report to say what actually happened the morning of the 28th. I believe they have tracker and they can see what happened. Christel Van Rooyen said she would get it for me as soon as it was ready (email held). Next time I requested it from her she said she couldn’t give it to me; due to confidentiality I must request it from Simba Insurance. So I as for a copy of the report and what do you think Mrs. Heyns said, it’s confidential. Makes me believe there is something major they are hiding. Yes! I totally lost in on the phone to the point I told her I will not be speaking with her again and put the phone down.</p> <p> </p> <p>Today 6.12.2016 I received an email from Mrs. Heyns and I quote “I can confirm that I have received the assessor’s report which confirms that your vehicle is uneconomical to repair. The market value of your car is R11850.00. Please accept my sincere apologies for quoting the incorrect amount to you yesterday.” I’m not sure if they think this is better than the R8295 they quoted me yesterday. </p> <p> </p> <p>I am not an unreasonable person, I never asked for this to happen. Yes I did have an old car but it was the only car I had after losing everything in 2011. I am trying to rebuild my life piece by piece and eventually after three and a half years, in July of this year I was able to find work. The treatment from these people has not been fair. They have treated me with no respect or any kindness.</p> <p> </p> <p>Mrs Sithole has no idea that her irresponsible actions that morning have turned our lives upside down. DOES MRS. SITHOLE EVEN GET THAT MY SON COULD HAVE BEEN ****ED THAT MORNING BECAUSE OF HER NEGLEGENCE? DO ANY OF THESE PEOPLE I HAVE BEEN DEALING WITH GRASP THIS? LEAST OF ALL MRS. HEYNS. Without a car how do I get to work, how does my son get to classes? How do we buy something else? </p> <p> </p> <p>I am expecting a decent payout that will allow me to do that. It is only fair that Simba steps up to the plate and takes responsibility for the people they chose to hire, that are causing havoc on our roads and in people’s lives.</p> <p> </p> <p>Thank you for you kind assistance.</p>