125g Lays with only 52g in

In December I bought 5 packets of Lays, and after opening one packet we realised theres only 52g in the 125g packet, now that isn't my biggest problem, I emailed their customer care 3 times already, and the said they'll send me feedback twice already, but to this day still absolutely nothing.<br> Here's the first message December 29<br> Thank you for contacting the Simba Customer Careline. We are delighted to receive your feedback and to be of service to you. Ref. 15-12-1365; ***<br> Here's the second message 5 February<br> Thank you for contacting the Simba Customer Careline. We are delighted to receive your feedback and to be of service to you. Ref. 16-02-257; ***<br> I guess that means they're sorry for my experience as a loyal customer?