uQ
ursula Q
1 reviews | Active since May 2015
08 Aug 2019, 19:44
Silvery Service
Regular updates on order progress. Speedy deliveries and eager to assist.
My only reason for not giving a 5 star rating is that sometimes feedback was unclear / simple when I was querying a resizing of an item.
Helpful (0)
Replies (5)0
Replies (5)
Silvery's replyOfficial
12 Aug 2019, 10:01Good day Ursula,
Thank you very much for your feedback and support. Sorry about any unclear assistance that was given to you from the customer service department. We will be in contact with you during the course of today to understand better what transpired and how we can avoid it happening again
Thank you very much for your feedback and support. Sorry about any unclear assistance that was given to you from the customer service department. We will be in contact with you during the course of today to understand better what transpired and how we can avoid it happening again
Best regards,
Silvery's reply12 Aug 2019, 10:01
Official
Good day Ursula,
Thank you very much for your feedback and support. Sorry about any unclear assistance that was given to you from the customer service department. We will be in contact with you during the course of today to understand better what transpired and how we can avoid it happening again
Thank you very much for your feedback and support. Sorry about any unclear assistance that was given to you from the customer service department. We will be in contact with you during the course of today to understand better what transpired and how we can avoid it happening again
Best regards,
uQ
ursula Q's updateReviewer Update
12 Aug 2019, 18:05Good day. I look forward to the call but didn’t receive one today as mentioned above. I received the resized items back today and was quite excited but unfortunately I was very disappointed as the bangle and the ring do not fit even though i followed the instructions to a T as per your site. The bangle fits over the hand now but looks massive on my tiny wrist. The ring is once again too large even though sized to one that fits. Unfortunately I don’t think I’m going bother again sending up and down again as it’s getting abit costly.
uQ
ursula Q's update12 Aug 2019, 18:05
Reviewer Update
Good day. I look forward to the call but didn’t receive one today as mentioned above. I received the resized items back today and was quite excited but unfortunately I was very disappointed as the bangle and the ring do not fit even though i followed the instructions to a T as per your site. The bangle fits over the hand now but looks massive on my tiny wrist. The ring is once again too large even though sized to one that fits. Unfortunately I don’t think I’m going bother again sending up and down again as it’s getting abit costly.
Silvery's replyOfficial
13 Aug 2019, 11:20Hi Ursula,
Thank you very much for the response and feedback. As discussed telephonically we will accommodate your needs at no additional cost and will get the sizing correct according to the size given to you once you have got your measurement done locally.
Thanks again for your time and effort.
Thank you very much for the response and feedback. As discussed telephonically we will accommodate your needs at no additional cost and will get the sizing correct according to the size given to you once you have got your measurement done locally.
Thanks again for your time and effort.
Best regards,
Silvery's reply13 Aug 2019, 11:20
Official
Hi Ursula,
Thank you very much for the response and feedback. As discussed telephonically we will accommodate your needs at no additional cost and will get the sizing correct according to the size given to you once you have got your measurement done locally.
Thanks again for your time and effort.
Thank you very much for the response and feedback. As discussed telephonically we will accommodate your needs at no additional cost and will get the sizing correct according to the size given to you once you have got your measurement done locally.
Thanks again for your time and effort.
Best regards,
uQ
ursula Q's updateReviewer Update
28 Aug 2019, 21:00From my experience companies are not really concerned with your after service comments or complaints especially once the money is in the bank.
The oh we so sorry or oh we will keep that in mind is lip service.
I am so pleased to have found a company who actually listens and acknowledges feedback and makes a positive effort to improve.
Thank you Silvery for taking the time out to help me get my sizing right, for going the extra mile at no extra cost to me.
I will support your business and definitely recommend it to others.
The oh we so sorry or oh we will keep that in mind is lip service.
I am so pleased to have found a company who actually listens and acknowledges feedback and makes a positive effort to improve.
Thank you Silvery for taking the time out to help me get my sizing right, for going the extra mile at no extra cost to me.
I will support your business and definitely recommend it to others.
uQ
ursula Q's update28 Aug 2019, 21:00
Reviewer Update
From my experience companies are not really concerned with your after service comments or complaints especially once the money is in the bank.
The oh we so sorry or oh we will keep that in mind is lip service.
I am so pleased to have found a company who actually listens and acknowledges feedback and makes a positive effort to improve.
Thank you Silvery for taking the time out to help me get my sizing right, for going the extra mile at no extra cost to me.
I will support your business and definitely recommend it to others.
The oh we so sorry or oh we will keep that in mind is lip service.
I am so pleased to have found a company who actually listens and acknowledges feedback and makes a positive effort to improve.
Thank you Silvery for taking the time out to help me get my sizing right, for going the extra mile at no extra cost to me.
I will support your business and definitely recommend it to others.
Silvery's replyOfficial
29 Aug 2019, 11:42Good day Ursula,
Thank you very much for your patience and assisting us in getting your correct size made this time round. We are thrilled to hear you are happy and able to wear your beautiful piece from us at Silvery.
Thank you for the support and feedback .
:)
Kind regards
Silvery Team
Thank you very much for your patience and assisting us in getting your correct size made this time round. We are thrilled to hear you are happy and able to wear your beautiful piece from us at Silvery.
Thank you for the support and feedback .
:)
Kind regards
Silvery Team
Best regards,
Silvery's reply29 Aug 2019, 11:42
Official
Good day Ursula,
Thank you very much for your patience and assisting us in getting your correct size made this time round. We are thrilled to hear you are happy and able to wear your beautiful piece from us at Silvery.
Thank you for the support and feedback .
:)
Kind regards
Silvery Team
Thank you very much for your patience and assisting us in getting your correct size made this time round. We are thrilled to hear you are happy and able to wear your beautiful piece from us at Silvery.
Thank you for the support and feedback .
:)
Kind regards
Silvery Team
Best regards,