BS
Billy S
1 reviews | Active since Oct 2021
28 Feb 2023, 10:39
Poor quality and misleading
Really ******* quality jewellery. Arrived in some pretty packaging, but after unboxing I was incredibly underwhelmed by the actual jewellery itself. So many other South African jewellers to choose from who (actually) handmake unique and original styles. These guys are the equivalent of mass-produced Chinese ****e.
Helpful (0)
Replies (3)0
Replies (3)
Silvery's replyOfficial
28 Feb 2023, 11:00Hi Billy , sorry to hear that you are unhappy with your purchase.
We do manufacture our own Jewellery , both unique and original and are certainly not a mass produced Chinese store.
We design , cast , 3D print , laser cut and engrave our own Jewellery. I am sorry we did not meet your expectations however I would like the opportunity to rectify the matter if you are happy for us to do so.
Could you please email me , *** , along with your order number and I will look into your order and give you a call to discuss.
Apologies once again for the dissatisfactory experience and inconvenience of it all.
Kind regards
Silvery Team
We do manufacture our own Jewellery , both unique and original and are certainly not a mass produced Chinese store.
We design , cast , 3D print , laser cut and engrave our own Jewellery. I am sorry we did not meet your expectations however I would like the opportunity to rectify the matter if you are happy for us to do so.
Could you please email me , *** , along with your order number and I will look into your order and give you a call to discuss.
Apologies once again for the dissatisfactory experience and inconvenience of it all.
Kind regards
Silvery Team
Silvery's reply28 Feb 2023, 11:00
Official
Hi Billy , sorry to hear that you are unhappy with your purchase.
We do manufacture our own Jewellery , both unique and original and are certainly not a mass produced Chinese store.
We design , cast , 3D print , laser cut and engrave our own Jewellery. I am sorry we did not meet your expectations however I would like the opportunity to rectify the matter if you are happy for us to do so.
Could you please email me , *** , along with your order number and I will look into your order and give you a call to discuss.
Apologies once again for the dissatisfactory experience and inconvenience of it all.
Kind regards
Silvery Team
We do manufacture our own Jewellery , both unique and original and are certainly not a mass produced Chinese store.
We design , cast , 3D print , laser cut and engrave our own Jewellery. I am sorry we did not meet your expectations however I would like the opportunity to rectify the matter if you are happy for us to do so.
Could you please email me , *** , along with your order number and I will look into your order and give you a call to discuss.
Apologies once again for the dissatisfactory experience and inconvenience of it all.
Kind regards
Silvery Team
BS
Billy S's updateReviewer Update
28 Feb 2023, 11:31Not gonna bother getting in touch as I don't want to speak to a salesperson with a "silvery" tongue. The point is, its Christmas cracker quality; feeble and clichéd. The photographs on your website (which, by the way, no longer works) are misleading. They present your products extremely well on your online store, which is quite typical for e-commerce businesses, however, when seeing the jewellery in person, it's your typical flea market ******* wrapped up in a pretty branded box. People just need to be made aware of this before placing any orders.
BS
Billy S's update28 Feb 2023, 11:31
Reviewer Update
Not gonna bother getting in touch as I don't want to speak to a salesperson with a "silvery" tongue. The point is, its Christmas cracker quality; feeble and clichéd. The photographs on your website (which, by the way, no longer works) are misleading. They present your products extremely well on your online store, which is quite typical for e-commerce businesses, however, when seeing the jewellery in person, it's your typical flea market ******* wrapped up in a pretty branded box. People just need to be made aware of this before placing any orders.
Silvery's replyOfficial
28 Feb 2023, 14:10Hi Billy ,
I am not a ''salesperson'' with a ''Silvery'' tongue sir, I have acknowledged your complaint and trying to assist you. I have tried to search your name to pick up an order and nothing has come up in our order search history with your name or last name.
If you do not wish for me to assist you further then I will respect your decision however I am trying to resolve this for you.
As for the website , we have had a server issue and had to change our server twice in the past 2 weeks so I do apologize for any irritation that may have caused you.
I understand you are unhappy with the product you placed however without contacting us direct or giving me your order number to pull up on our system I am unable to help or assist you any further in this regard. I will happily refund or remake an order if there is a quality issue with any of our items.
Our jewellery is far from ''your typical flea market *******'' or ''Christmas cracker quality'' as you so put it and I invite you to come visit our workshop in Durban , 26 Crassula road, Micro Park and view the craftmanship and jewellery manufacture for youreself that we at Silvery do pride ourselves in creating.
We at Silvery are always here for our customer and will always ensure the best quality and service with every order placed , should you have a change in heart, you can contact us direct regarding your order and you are certainly always most welcome to come to our factory to see the level of craftsmanship and work ethic put into each and every item created at Silvery.
Kind regards
Silvery Team
I am not a ''salesperson'' with a ''Silvery'' tongue sir, I have acknowledged your complaint and trying to assist you. I have tried to search your name to pick up an order and nothing has come up in our order search history with your name or last name.
If you do not wish for me to assist you further then I will respect your decision however I am trying to resolve this for you.
As for the website , we have had a server issue and had to change our server twice in the past 2 weeks so I do apologize for any irritation that may have caused you.
I understand you are unhappy with the product you placed however without contacting us direct or giving me your order number to pull up on our system I am unable to help or assist you any further in this regard. I will happily refund or remake an order if there is a quality issue with any of our items.
Our jewellery is far from ''your typical flea market *******'' or ''Christmas cracker quality'' as you so put it and I invite you to come visit our workshop in Durban , 26 Crassula road, Micro Park and view the craftmanship and jewellery manufacture for youreself that we at Silvery do pride ourselves in creating.
We at Silvery are always here for our customer and will always ensure the best quality and service with every order placed , should you have a change in heart, you can contact us direct regarding your order and you are certainly always most welcome to come to our factory to see the level of craftsmanship and work ethic put into each and every item created at Silvery.
Kind regards
Silvery Team
Silvery's reply28 Feb 2023, 14:10
Official
Hi Billy ,
I am not a ''salesperson'' with a ''Silvery'' tongue sir, I have acknowledged your complaint and trying to assist you. I have tried to search your name to pick up an order and nothing has come up in our order search history with your name or last name.
If you do not wish for me to assist you further then I will respect your decision however I am trying to resolve this for you.
As for the website , we have had a server issue and had to change our server twice in the past 2 weeks so I do apologize for any irritation that may have caused you.
I understand you are unhappy with the product you placed however without contacting us direct or giving me your order number to pull up on our system I am unable to help or assist you any further in this regard. I will happily refund or remake an order if there is a quality issue with any of our items.
Our jewellery is far from ''your typical flea market *******'' or ''Christmas cracker quality'' as you so put it and I invite you to come visit our workshop in Durban , 26 Crassula road, Micro Park and view the craftmanship and jewellery manufacture for youreself that we at Silvery do pride ourselves in creating.
We at Silvery are always here for our customer and will always ensure the best quality and service with every order placed , should you have a change in heart, you can contact us direct regarding your order and you are certainly always most welcome to come to our factory to see the level of craftsmanship and work ethic put into each and every item created at Silvery.
Kind regards
Silvery Team
I am not a ''salesperson'' with a ''Silvery'' tongue sir, I have acknowledged your complaint and trying to assist you. I have tried to search your name to pick up an order and nothing has come up in our order search history with your name or last name.
If you do not wish for me to assist you further then I will respect your decision however I am trying to resolve this for you.
As for the website , we have had a server issue and had to change our server twice in the past 2 weeks so I do apologize for any irritation that may have caused you.
I understand you are unhappy with the product you placed however without contacting us direct or giving me your order number to pull up on our system I am unable to help or assist you any further in this regard. I will happily refund or remake an order if there is a quality issue with any of our items.
Our jewellery is far from ''your typical flea market *******'' or ''Christmas cracker quality'' as you so put it and I invite you to come visit our workshop in Durban , 26 Crassula road, Micro Park and view the craftmanship and jewellery manufacture for youreself that we at Silvery do pride ourselves in creating.
We at Silvery are always here for our customer and will always ensure the best quality and service with every order placed , should you have a change in heart, you can contact us direct regarding your order and you are certainly always most welcome to come to our factory to see the level of craftsmanship and work ethic put into each and every item created at Silvery.
Kind regards
Silvery Team