SM
Simone M
1 reviews | Active since Sept 2014
09 Feb 2018, 14:04
I have to compensate for Silvery.co.za mistake
What a bad experience!!! I ordered gift packaging online on 08/02/2018. I was told PER EMAIL on 09/02/2018 that I can not receive the gift packaging as it has to be ordered in conjunction with Silvery Jewelry (apparently stated on the website) and have to pay a 5% admin fee for the refund! How must I compensate for Silvery’s mistake?!!!! Disgusting service and misrepresentation!!! I will take this further. I will not order from this site nor recommend it to friends or family!
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Silvery's replyOfficial
04 Dec 2018, 12:21Good day Simone,
Thank you for your review. Regarding the packaging we have on our website , it does state in the product description that it can only be purchased in conjunction with a piece of Jewelry. We offer the packaging as an add on to our Jewelry , reason we can not sell the packaging on its own is due to the courier expense being more than that of the sale of packaging. If payment is made via EFT then there is no admin fee or charge and we will refund you the full amount , however if you use our payment gateway such as ''Payfast'' or any other card transaction platform , there can be up to a 10 percent admin fee charge as this is the charge we are billed for by the service provider for the payment gateway provided and for the banks that are involved. Unfortunately we can not avoid this charge as it comes from them as a service related billing.
I trust you understand and I am truly sorry for any inconvenience caused.
Thank you once again for the feedback and please feel free to contact me directly on *** or via email : ***
Thank you for your review. Regarding the packaging we have on our website , it does state in the product description that it can only be purchased in conjunction with a piece of Jewelry. We offer the packaging as an add on to our Jewelry , reason we can not sell the packaging on its own is due to the courier expense being more than that of the sale of packaging. If payment is made via EFT then there is no admin fee or charge and we will refund you the full amount , however if you use our payment gateway such as ''Payfast'' or any other card transaction platform , there can be up to a 10 percent admin fee charge as this is the charge we are billed for by the service provider for the payment gateway provided and for the banks that are involved. Unfortunately we can not avoid this charge as it comes from them as a service related billing.
I trust you understand and I am truly sorry for any inconvenience caused.
Thank you once again for the feedback and please feel free to contact me directly on *** or via email : ***
Silvery's reply04 Dec 2018, 12:21
Official
Good day Simone,
Thank you for your review. Regarding the packaging we have on our website , it does state in the product description that it can only be purchased in conjunction with a piece of Jewelry. We offer the packaging as an add on to our Jewelry , reason we can not sell the packaging on its own is due to the courier expense being more than that of the sale of packaging. If payment is made via EFT then there is no admin fee or charge and we will refund you the full amount , however if you use our payment gateway such as ''Payfast'' or any other card transaction platform , there can be up to a 10 percent admin fee charge as this is the charge we are billed for by the service provider for the payment gateway provided and for the banks that are involved. Unfortunately we can not avoid this charge as it comes from them as a service related billing.
I trust you understand and I am truly sorry for any inconvenience caused.
Thank you once again for the feedback and please feel free to contact me directly on *** or via email : ***
Thank you for your review. Regarding the packaging we have on our website , it does state in the product description that it can only be purchased in conjunction with a piece of Jewelry. We offer the packaging as an add on to our Jewelry , reason we can not sell the packaging on its own is due to the courier expense being more than that of the sale of packaging. If payment is made via EFT then there is no admin fee or charge and we will refund you the full amount , however if you use our payment gateway such as ''Payfast'' or any other card transaction platform , there can be up to a 10 percent admin fee charge as this is the charge we are billed for by the service provider for the payment gateway provided and for the banks that are involved. Unfortunately we can not avoid this charge as it comes from them as a service related billing.
I trust you understand and I am truly sorry for any inconvenience caused.
Thank you once again for the feedback and please feel free to contact me directly on *** or via email : ***