Excuse after excuse
Terrible service and quality and when you want to return something they only have excuses.
Helpful (0)
Replies (3)0
Replies (3)
Silvery's replyOfficial
30 Nov 2021, 17:56Hi Nicky , thank you for your review. Your order you placed with us was for an item that is only available in an Upper Case letter ( due to the nature and design of the product ) . It does stipulate this when inputting the letter of choice in the drop down tab on the site as seen in this link. https://www.silvery.co.za/product/dainty-initial-necklace-4/
With that being said this certainly does not mean we do not have options to rectify this even though its already been manufactured and delivered . I will give you a call to discuss further and see what we can do to get you the desired end product you were looking for as we do not want any of our customers unsatisfied with their purchase. Have a great evening and I will be in touch soon. Kind regards. Kalvyn
With that being said this certainly does not mean we do not have options to rectify this even though its already been manufactured and delivered . I will give you a call to discuss further and see what we can do to get you the desired end product you were looking for as we do not want any of our customers unsatisfied with their purchase. Have a great evening and I will be in touch soon. Kind regards. Kalvyn
Silvery's reply30 Nov 2021, 17:56
Official
Hi Nicky , thank you for your review. Your order you placed with us was for an item that is only available in an Upper Case letter ( due to the nature and design of the product ) . It does stipulate this when inputting the letter of choice in the drop down tab on the site as seen in this link. https://www.silvery.co.za/product/dainty-initial-necklace-4/
With that being said this certainly does not mean we do not have options to rectify this even though its already been manufactured and delivered . I will give you a call to discuss further and see what we can do to get you the desired end product you were looking for as we do not want any of our customers unsatisfied with their purchase. Have a great evening and I will be in touch soon. Kind regards. Kalvyn
With that being said this certainly does not mean we do not have options to rectify this even though its already been manufactured and delivered . I will give you a call to discuss further and see what we can do to get you the desired end product you were looking for as we do not want any of our customers unsatisfied with their purchase. Have a great evening and I will be in touch soon. Kind regards. Kalvyn
's updateReviewer Update
30 Nov 2021, 18:50HI Kalvyn.
I have been a regular customer of yours for quite some time and love all the items I have purchased in the past. My order clearly stated I wanted it in lower case but no one questioned or corrected me at the time as I was replacing an item my daughter lost. The second necklace's quality is not the same.
Your colleague, Tashmika, has made it very clear in our emails, that I have no chance of returning this item or for gettting any money back.
Sad, as I believed when supporting Silvery, I was supporting a truly South African brand.
Have a great day
Nicky
I have been a regular customer of yours for quite some time and love all the items I have purchased in the past. My order clearly stated I wanted it in lower case but no one questioned or corrected me at the time as I was replacing an item my daughter lost. The second necklace's quality is not the same.
Your colleague, Tashmika, has made it very clear in our emails, that I have no chance of returning this item or for gettting any money back.
Sad, as I believed when supporting Silvery, I was supporting a truly South African brand.
Have a great day
Nicky
's update30 Nov 2021, 18:50
Reviewer Update
HI Kalvyn.
I have been a regular customer of yours for quite some time and love all the items I have purchased in the past. My order clearly stated I wanted it in lower case but no one questioned or corrected me at the time as I was replacing an item my daughter lost. The second necklace's quality is not the same.
Your colleague, Tashmika, has made it very clear in our emails, that I have no chance of returning this item or for gettting any money back.
Sad, as I believed when supporting Silvery, I was supporting a truly South African brand.
Have a great day
Nicky
I have been a regular customer of yours for quite some time and love all the items I have purchased in the past. My order clearly stated I wanted it in lower case but no one questioned or corrected me at the time as I was replacing an item my daughter lost. The second necklace's quality is not the same.
Your colleague, Tashmika, has made it very clear in our emails, that I have no chance of returning this item or for gettting any money back.
Sad, as I believed when supporting Silvery, I was supporting a truly South African brand.
Have a great day
Nicky
Silvery's replyOfficial
30 Nov 2021, 21:03Hi Nicky , Thank you for the reply. The previous item you ordered with the letter 'i' was a slider initial necklace . There is a difference in design however quality through out our range should always be at a constant premium quality standard. I agree that the 'lower case' request you made should have been addressed and communicated with you before manufacturing and delivery if it were an item we were unable to custom create to your needs. As far as a refund or re-making the item , it is all a possibility certainly a possibility. As per our emails we can connect tomorrow and I will sort this all out for you.
Thank you very much once again for the feedback and bringing this to my attention. I sincerely appreciate it and truly apologize for any inconvenience and aggravation this has all caused.
Kind regards
Kalvyn
Thank you very much once again for the feedback and bringing this to my attention. I sincerely appreciate it and truly apologize for any inconvenience and aggravation this has all caused.
Kind regards
Kalvyn
Silvery's reply30 Nov 2021, 21:03
Official
Hi Nicky , Thank you for the reply. The previous item you ordered with the letter 'i' was a slider initial necklace . There is a difference in design however quality through out our range should always be at a constant premium quality standard. I agree that the 'lower case' request you made should have been addressed and communicated with you before manufacturing and delivery if it were an item we were unable to custom create to your needs. As far as a refund or re-making the item , it is all a possibility certainly a possibility. As per our emails we can connect tomorrow and I will sort this all out for you.
Thank you very much once again for the feedback and bringing this to my attention. I sincerely appreciate it and truly apologize for any inconvenience and aggravation this has all caused.
Kind regards
Kalvyn
Thank you very much once again for the feedback and bringing this to my attention. I sincerely appreciate it and truly apologize for any inconvenience and aggravation this has all caused.
Kind regards
Kalvyn