Pathetic attitude from owner

Called the branch today and spoke to a JC van Niekerk (apparently the owner). After introducing myself and giving him my vehicle's particulars, I requested a quotation for a new radiator for my vehicle. He asked me whether it is an aluminium or another type. I told him I was hoping he could tell me. With a huge sigh, he then asked me the same particulars that I had given him seconds ago and he proceeded to look up the details without asking me to hold. He then gave me the price. I then simply said \fitted""; afterwhich he started shouting because I cursed at him!? I said that as a client; I should not be reprimanded; he then interrupted and said he doesn't need business from people like me and then hang up on me. I am completely baffled that in this current economic times;someone can turn away business and treat potential clients like this! I had it fitted somewhere else friendlier & cheaper."""