1 reviews | Active since Sept 2017
wrongly accused of leaving Publicity bar and grill without settling bill.
Publicity Bar and Grill and Silverstarcasino-!!!!!!!!!!! Worst experience of my life. ......... after visiting #publicitybarandgrill twice last night, we were falsely accused of not paying one of our bills. Not on leaving the restaurant (by the way),in the car park 3 hours later. Unknown to us, we were followed on the security cctv cameras like *********!!!!!. ????After a very embarrassing confrontation in the car park by #silverstarcasino . Rohann Jordaan, had to prove his innocence to a waiter that had the wrong patron. No manager on duty, all he got was -Sorry! Surely more should be done about this......we are still waiting an explanation from a manager.
Dear Ms ****hing
We are so sorry to hear of your recent experience on our property and wish to offer our most sincere apologies for how you were made to feel.
We have taken up the matter with our Head of Food and Beverage as well as our Head of Security and Surveillance, who will be in contact with you shortly.
Kind regards
Silverstar Communications department
Dear Ms ****hing
We are so sorry to hear of your recent experience on our property and wish to offer our most sincere apologies for how you were made to feel.
We have taken up the matter with our Head of Food and Beverage as well as our Head of Security and Surveillance, who will be in contact with you shortly.
Kind regards
Silverstar Communications department
Hi Ms. ****hing,
Apologies for the late response in this regard, I have investigated with my team and this treatment is absolutely unacceptable.
What transpired is not at all acceptable and the management at the restaurant should have intervened and resolved, before the incident escalated the way it did. We do not take instances like this lightly and will ensure remedial action.
We sincerely apologise for the inconvenience and embarrassment caused in this regard. Is there any possible way we could make this up to you? We would love to invite you back and offer you a better experience with us at Publicity.
With renewed apologies and kind regards,
Trevor Wolverson
Food & Beverage Manager
Hi Ms. ****hing,
Apologies for the late response in this regard, I have investigated with my team and this treatment is absolutely unacceptable.
What transpired is not at all acceptable and the management at the restaurant should have intervened and resolved, before the incident escalated the way it did. We do not take instances like this lightly and will ensure remedial action.
We sincerely apologise for the inconvenience and embarrassment caused in this regard. Is there any possible way we could make this up to you? We would love to invite you back and offer you a better experience with us at Publicity.
With renewed apologies and kind regards,
Trevor Wolverson
Food & Beverage Manager