MC
Matthew C

1 reviews | Active since Oct 2016

22 Oct 2016, 23:13

What a disgraced of a floor manager and a cashier

<p>On the 22nd of October I went to silverstar casino, I have offend played at the casino without any troubles but tonight I joined a blackjack table and yes I know I was wrong by not asking to join the table but how ever they didn't say anything when I handed the dealer the cash. Then we played a hand and I won but they lost so they complained all of a sudden because they where losing they then started screaming and swearing at me stating that I'm too young and etc the floor manager comes over then I ask him are you the floor manager he ingore me. Then I cashed out my chips at the till then the teller had such an problem with calling the floor manager, why does he not get involved with them going off or does it not matter that he can swear at me. Second I've seen it before where floor manager has closed down a table due to people having issues with other players at the table. This experience was so terrible at Silverstar it's a disgrace to even call it a casino </p>

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Replies (1)
Silverstar Casino
Silverstar Casino's reply01 Nov 2016, 17:42
Official

Dear Matthew

Firstly sincere apologies for responding to you review only now , we have been experiencing log in issues with our hello peter account.

Im really sorry to hear of your recent and unpleasant experience at Silverstar.

I will pass on your report to our Tables Management team to contact you directly in relation to this matter.

Once again sincere apologies, and we will be making contact with you.

Kind regards

Silverstar Team