Thanks to silverstar staff for changing bad experiences to an enjoyable one

I have visited silverstar casino after receiving an SMS stating I have a free movie ticket, the free movie ticket was printed and only to get to the movie counter to find out that there was term and conditions. However the SMS did not have the term and conditions, so was referred to customers services.

A lady assisted me but did not get her name who accompanied me to the movie centre and spoke to the manager Brett who was very helpful and friendly

I will really like to thank the lady from customer service who accompany me to the movie to speak to the manager and Brett the manager of the movies @ silverstar as they have went out of there way to assist me by getting the ticket sorted and also get me refreshment as there was a long que and it was silverstar marketing department who has waited my time.

The other thing is Silverstar should sort there market so customers don't need to get to silverstar and than find out of the term and conditions

Silverstar should have more manager like Brett in the movies and services consultant like the lady that assisted me. I would like thank Brett and the service consultant who assist me and changing a bad experience to an enjoyable one