Silverstar Casino Management not Customer focused in terms of Proper Communication

Good morning,

I normally utilize the Casino Membership Card to visit Restaurants, Movies or the Barnyard.

This morning I was requested to produce my card. The Card did not function at the Main Gate. Then I was informed that I have to pay R10-00 for accessing the premises.

When I exited I was again requested for my membership Card to exit. It seems that the Marketing, Security and staff do not understand what procedures need to be followed to Access and Exit the Silverstar Casino.

It is Chaotic.

I will not visit this Entity in Future.

What if someone want to Visit the Restaurants, Movies or the Barnyard. I can see more Chaos.

Communication is absent within this Entity.

Guests will be taken by Surprise at the Main gate.