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Dear Lisa 

Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.

We value your patronage and hope you will afford us the opportunity to look further into the issue.  We would appreciate details of what exactly transpired.  Please will you kindly provide your contact details and we will have our Management contact you.

Kind Regards,
 The Silverstar team