1 reviews | Active since Dec 2016
Poor Customer Service
<p>Extremely poor customer service at helpdesk, no greeting, no smile, unfriendly, waited over 15 minutes to get a resonspe from the lady behind the helpdesk.</p> <p>Movies Cinemas even worse, waited by refreshments in extremely long lines with only 4 assitants behind refreshments counter, only to get to the front to be served by an employee that complains about the Casino (his own company) telling me the client how he is so over this place and takes forever to get our rereshments making small talk about unrelevent things when there is a line of people behind me and im just trying to get refreshment as quick as possible but no the staff is ***********, slow, and unhelpful.</p> <p> </p> <p>Needness to say im a regualar visitor at the casino and this is not the first time ive experienced this issue at the cinema.</p> <p> </p> <p> </p>
Good day Ms Hoof
Firstly , a very sincere apology that we are only getting to this now as we had been experiencing major issues with our log onto this platform which has just been resolved.
You may have reached us through other channels already, if not, in addressing your issues , please note that we have embarked on refresher customer service training for our staff operating at movies@.
We are also better equipped now to handle the long ques we often experience during peak periods with the introduction of our self service terminals , that allow you to purchase your movie tickets , without having to stand in line at the ticket counters.
You may also be pleased to know that we will be discounting all movie tickets by 50% in the month of December, watch our website for more information.
We do hope this incident has not deterred you from visiting our property again.
Kind regards
Silverstar Team
Good day Ms Hoof
Firstly , a very sincere apology that we are only getting to this now as we had been experiencing major issues with our log onto this platform which has just been resolved.
You may have reached us through other channels already, if not, in addressing your issues , please note that we have embarked on refresher customer service training for our staff operating at movies@.
We are also better equipped now to handle the long ques we often experience during peak periods with the introduction of our self service terminals , that allow you to purchase your movie tickets , without having to stand in line at the ticket counters.
You may also be pleased to know that we will be discounting all movie tickets by 50% in the month of December, watch our website for more information.
We do hope this incident has not deterred you from visiting our property again.
Kind regards
Silverstar Team