VS
Vuyokazi S
1 reviews | Active since Sept 2012
04 Nov 2019, 08:23
Overcharged my bank account
I want to lay a complaint regarding Silverstar services. I emailed Silverstar Casino notifying them regarding the overcharged amounts on my statements. Most of the amounts paid from my account are charged from a casino floor I never played at. Extra amounts were charged & the response email I received was to fill in a form & they'll look into it. Ever since I emailed back the form no response from them, when I email them trying to find out how far in resolving my issue, no one is coming back to me. The money charged from my account is oved R100.000. Please help me. These amounts were charged from August to September 2019.
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Silverstar Casino's replyOfficial
04 Nov 2019, 15:24Hi Vuyokazi,
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you. Kind Regards,
The Silverstar team
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you. Kind Regards,
The Silverstar team
Silverstar Casino's reply04 Nov 2019, 15:24
Official
Hi Vuyokazi,
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you. Kind Regards,
The Silverstar team
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you. Kind Regards,
The Silverstar team