Only booking problem

I booked online for movie tickets yesterday and after the payment went through it showed something went wrong so I phoned and talked to a lady and she advised us to come there earlier so the problem could be resolved. When we arrived there we spoke to a arrogant white guy who told us that there's no woman working there and there's only two men managers on duty. He checked on the computer under the name we booked and found nothing so we had to pay again, now my question is where is the first payment?? When will I receive my reversed funds and will I receive it?? NOT HAPPY AT ALL 🤬🤬🤬