NM
Nicole M

1 reviews | Active since Sept 2017

19 Nov 2019, 11:58

Night out for 2 shambles

I wanted to book the Night out for 2 for my husband and I to go out on a date night only to discover that it is only valid from Monday - Thursday. When I called the marketing department to query why it is not valid on the weekend, they said because the restaurants are too busy to offer that deal. When I asked who are you catering this offer for, he answered "everyone" but its not for everyone because married couples with children cannot go during the week so it is for "everyone" it totally excludes married couples with children. His response was "get a baby sitter" to which I rep**** that is not the point. I am not going to get some strange person to baby sit my son while I go out to the casino during the week while he is at school with assessments etc. It should be available from Monday to Saturday just like Montecasino has it, charge a bit more if you want to have it available on the weekend then. Clearly they are NOT interested in catering for everyone only for the young, childless couples or students.

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Replies (2)
Silverstar Casino
Silverstar Casino's reply20 Nov 2019, 13:40
Official
Dear Nicole, Thank you for your suggestion regarding our Night Out for 2 package, we appreciate the feedback.  We will look into this if we do run the offer again. Have a great week further!
Kind regards, 
The Silverstar team 
NM
Nicole M's update20 Nov 2019, 13:53
Reviewer Update
It was NOT a suggestion! It was a complaint and it was not for your benefit either, it was so other people can see how badly you handled by call and how you only target certain markets. Your response is futile.