1 reviews | Active since Aug 2018
Night out 4 2
Today must have been my worst day at Silverstar Casino. I bought a Night out for two R290, which allows u to eat at selected restuarants. Which then we choose Aarya but when we got there, we were advise they dont have the menu and they cant assist us. I told the manager thats not my problem, he went to box office, to get the menu. And we could order now.
But only to our surprise ,he came back nd told us they dont have those dishes on the menu. So they cant assist us, i was so angry, he just said theres nothing he can do. The staff look at us as if we were beggers but the good person i was, i just walked away to the next restuarant, Publicity.
Same thing happenned there, they cant help because Box office did not give them the menu.
Why do u sell the "Night out for 2" if we cant use it? I wanted to return the vouchers only to find out there is no refunds.
So can someone from Silverstars please come get their voucher n bring my money. I already cut up my rewards card.Because they will never ever see me or my family again.
Good day Mr Bantom
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you.
Kind Regards
Jacqui
Good day Mr Bantom
Thank you for your feedback regarding your recent visit to Silverstar and we regret to read that things did not go as they should have and for this, we sincerely apologise.
Please be assured that this is not the level of service we pride ourselves in and as such would like to investigate this further and revert to you once we have identified what went wrong.
We value your patronage and hope you will afford us the opportunity to look further into the issues you have raised with the aim to ensure this does not happen in the future.
We will be in contact with you.
Kind Regards
Jacqui
Good day Mr Bantom we are pleased that you will be returning to Silverstar following the discussion held with our assistant Food and Beverage Manager.
We look forward to welcoming you back.
Kind regards
Jacqui
Good day Mr Bantom we are pleased that you will be returning to Silverstar following the discussion held with our assistant Food and Beverage Manager.
We look forward to welcoming you back.
Kind regards
Jacqui
