1 reviews | Active since Dec 2012
Movies @ Silverstar
My husband and my son wanted to go for a movie today - they were running a bit late for the movie so rushed to get tickets and popcorn get to the front they tell my husband the 50% discount is only applicable if you pay cash - tell me where it says that in any of your adverti*****ts? they then quickly run to go draw money get back there is a manager with really not the greatest attitude telling him he was trying to sort this out - so now from being late for a movie they made them so late they walked out - why is the service so terrible if you want cash then surely this has to be advertised - we go to Movies @ Silverstar a couple of times a month if this is going to be the attitude we will rather go somewhere else Cradlestone is around the corner
Good day Tilly
Thank you for bringing this matter to our attention and we sincerely apologise for your recent experience at our movies@ theatre.
We immediately brought the matter to the attention of management at movies@ , who after investigating the matter have assured us that they have made contact with you and resolved the matter amicably.
Thank you once again for bringing this incident to our attention and we sincerely look forward to welcoming you back to Silverstar in the near future.
Kind regards
Silverstar Communications team
Good day Tilly
Thank you for bringing this matter to our attention and we sincerely apologise for your recent experience at our movies@ theatre.
We immediately brought the matter to the attention of management at movies@ , who after investigating the matter have assured us that they have made contact with you and resolved the matter amicably.
Thank you once again for bringing this incident to our attention and we sincerely look forward to welcoming you back to Silverstar in the near future.
Kind regards
Silverstar Communications team
Hi Tilly
I am really really sorry to hear that you remain dissatisfied even after Nasrin has made contact with you in an attempt to resolve the matter .
We, Silverstar management, will continue to address service issues with the movies@ management team and make them aware of the severity of the impact that bad service has on our guests' experience.
If there is anything at all we can do to turn this situation around for you , please feel free to contact me directly on jac********.
Thank you for taking the time to provide us with an update on the outcome of this incident.
We are, nonetheless, pleased to hear that you will continue to visit our property and we look forward to welcoming you back.
Kind regards
Jacqui Mabuza
Communications Manager - Silverstar
Hi Tilly
I am really really sorry to hear that you remain dissatisfied even after Nasrin has made contact with you in an attempt to resolve the matter .
We, Silverstar management, will continue to address service issues with the movies@ management team and make them aware of the severity of the impact that bad service has on our guests' experience.
If there is anything at all we can do to turn this situation around for you , please feel free to contact me directly on jac********.
Thank you for taking the time to provide us with an update on the outcome of this incident.
We are, nonetheless, pleased to hear that you will continue to visit our property and we look forward to welcoming you back.
Kind regards
Jacqui Mabuza
Communications Manager - Silverstar