Get all your employees an upgrade on their ATTITUDES!!!

I am a black card holder and ever since Covid lifted there is a sense of entitlement and utter rudeness from staff. Today (09/10/2020) for example we went to spur for dinner. My 4 year old was told to wear a mask? Have you checked the facts that kids actually don’t get COVID AND we have been to other Spurs where they don’t have to wear masks. Approached by an arrogant manager he told us to read the signs. So we packed up and ready to go to Calista to which a thinner younger kinder manager came to try and assist us. Unfortunately you lost business due to just being inconsistent and UNACCOMADATING! How do YOU Tell a 4 YEAR OLD they not allowed to play!!! After a lovely friendly meal and Calista, we went to check in her tickets at the magic company. Last week all the machines weren’t working to check out tickets besides 1. People were checking in the 1000s of tickets. Remember I’m with a 4 year old. So today we wanted to choose some toys to which your arrogant staff member at a magic company told us we couldn’t and we had to that day. I tried to explain that it was taking over hours last week to check in her ticket. She was rude. So I asked to talk to a manager to which she said she was. I said I’m not coming back and supporting this place again and that my 4 year old would like her pathetic plastic toys that we spent R140 in tokens to get. She then muttered in Zulu to which thank goodness my husband heard. Your employees are rude and the whole energy of the casino is as if the employees are right and customers are wrong. There is definitely a chip on everybody’s shoulder there. Like everyone owes us a favor. Oh and please change your Twinkle Club person. No interaction with my child. Just wanted to watch movies. Was quite happy NOT playing with her. Seriously guys! Get to the root of your arrogant rude staff! There are thousands unemployed.