Disrespectful customer service

This is a casino I enjoyed but after the appalling way I was treated on the 25 July 2020 I was left highly upset and disrespected.

I am a black diamond card holder of the above casino.

Firstly I was on the casino main floor when I requested service after a wait of 15 min I I asked a waiter to assists I was told " I'm in a bit of a rash" and he did not return. I then proceeded back to the preve to play a few machines and again I requested service again I waited and waited until I spoke to a slot attendent who sent someone to me I then requested something to drink and the server left she did not return. I then went to the customer relations area of the preve there the consultant was on the phone, and made no attempt to acknowledge me, he then left upon his return again he ignored me, and I only when I spoke to him and told him how badly I was treated did he shout wait I'll sort you out. I simply walked away. This is not the first time I was treated disrespectfully