1 reviews | Active since Jan 2016
DISGUSTING AND PATHETIC SERVICE-SILVERSTAR CASINO
I WAS PLAYING WITH R25 CHIPS ON THE R10 TABLE FOR THE LAST 2 HOURS.I DESMOND WAS THE ROULETTE DEALER AND DAYLER WAS THE TABLE MANAGER. PLAYED ON THE TABLE FOR 4 SPINS. ON THE 4TH SPIN ANOTHER PLAYER CAME AND PLAYED R25 CHIPS ON THE TABLE. AS PER RULES OF ROULETTE ONLY ONE PERSON CAN PLAY PONY'S AT A TIME. THE DEALER DID NOT SEE NEITHER DID I. IT FELL ON 27 AND I WAS PAID OUT R1300 IN COLOUR AND A R500 CHIP. WE PLAYED ANOTHER SPIN IT FELL ON 15. AT THAT TIME THE OTHER PLAYER ASKED FOR HIS CHIPS FROM THE PREVIOUS TIME.THEY PUT THE GAME ON HOLD. ALL OTHER PLAYERS ON TABLE AGREED I SHOULD HAVE BEEN PAID. IT TOOK 25 MIN FOR SIHLE TO COME . DID NOT ACKNOWLEDGE OR APOLOGISE FOR THE DELAY. SHOWED LACK OF PROFESSIONALISM.HE SHOWED AN INFERIOR ATTITUDE TOWARD ME. I THEN REQUESTED HIS MANAGER AND HE STATED HE WAS THE MANAGER. HE ABRUPTLY WALKED AWAY WITH NO EXPLANATION AND MADE ME WAIT FOR 15 MIN. THEN PAUL COMES WITH NO APOLOGIES OR ACKNOWLEGEMENT. HE WAS RUDE ABRUPT,DISREPECTFUL, HE CLEARED THE TABLE,CALLED ME FROM THE TABLE WITH HIS BOUNCER. OUT OF PRINCIPLE I GAVE BACK R750 IN CHIPS BACK TO THEM WHICH THEY FORGOT. I HAVE NEVER FELT SO DISGUSTED WITH THE PATHETIC SERVICE SILVERSTAR OFFERS<br>
Thank you for bringing this matter to our attention and we are so sorry to hear of your unpleasant experience.
We have escalated the matter to the Head of Department : Tables, who is investigating the issues raised.
We will revert with our full response shortly, once investigations have been concluded .
Kind regards
Jacqui Mabuza
Communications Manager
Thank you for bringing this matter to our attention and we are so sorry to hear of your unpleasant experience.
We have escalated the matter to the Head of Department : Tables, who is investigating the issues raised.
We will revert with our full response shortly, once investigations have been concluded .
Kind regards
Jacqui Mabuza
Communications Manager
