1 reviews | Active since Dec 2012
Appauling inspector decision and RUDE DEALER
It is no wonder why I visit SSC the least of all your tsogo sun casinos in the JHb area. Last night I went out with my bf for dinner. He gave me a 100 chip to try and so I did. By then the wheel was being spun by a male dealer, can't remember his name. When the ball landed the winning no was 20. I had my 1 yellow R10 chip on no 20 and another chip on the street on 19,20,21. <br> <br> This horrible heartless inspector lady said she was going to make it a spilt. BUT THE CHIP WAS DIRECTLY ON THE NUMBER and not on a split of 20,23.<br> You guys later change the dealer to another lady, I tell my bf about being paid less and the female dealer laughed in our faces saying that \ we must get over it"and that we were never told to come here. What a disgusting attitude. No customer care whatsoever. Silver star left a really bad taste in my mouth. Your casino staff back chat and laugh at losing customers and your inspectors pick on ppl and try to prove a point where it is not necessary. Your staff take long standing customers for granted and fami****ity starts to breed contempt.<br> <br> If you do not want our business just say so. And please STOP HIRING IDIOTS!!!!"""
Dear Ms Modise
I have just responded to a more recent complaint you posted and am concerned at reading about the above matter as well.
Please note that Silverstar has recently registered on hello peter hence the response to this report only taking place now, be that as it may we do sincerely apologise for the delayed response.
If I may contact you off line using the contact details listed on this report to ensure we resolve the matters you have raised amicably.
I am also cognisant of the fact that we are in the holiday season and would rather hear from you, the best time to make contact.
With that in mind I will send you an email to continue our dialogue off line.
Kind regards
Jacqui Mabuza
Communications Manager
Dear Ms Modise
I have just responded to a more recent complaint you posted and am concerned at reading about the above matter as well.
Please note that Silverstar has recently registered on hello peter hence the response to this report only taking place now, be that as it may we do sincerely apologise for the delayed response.
If I may contact you off line using the contact details listed on this report to ensure we resolve the matters you have raised amicably.
I am also cognisant of the fact that we are in the holiday season and would rather hear from you, the best time to make contact.
With that in mind I will send you an email to continue our dialogue off line.
Kind regards
Jacqui Mabuza
Communications Manager