You are frustrating the life out of me now but your incompetance and your buggy payment systems.

On the 13/04/2025 at 20:28, I made use of the casino's SWIFFY EFT to transfer funds instantly, via EFT, from my Bank Account. The transaction was successful in that the amount t of R1650 was DEBITED to my bank account but NOT CREDITED TO MY CASINO ACCOUNT. This was a Payment used by one of the payment engines which the casino uses. Upon querying this transaction, I was told to wait as the funds would be returned to my bank. THE FUNDS WERE NOT RETURNED. Now I have some Rocket Scientist asking me for an official Proof of Payment. She obviously has no idea how the casino's payments engines work. GIVE ME MY MONEY! ANSWER YOUR PHONES!!!!!!! You are frustrating the life out of me now but your incompetance and your buggy payment systems.