Slow with lack of administration and communication

They took a month for a job that should have been completed in a week and stated that they had to get additional parts which led to the delay. Their administration is however not the best and they scrambled to tell me which parts they needed to get additionally. They also took about a month before I could schedule the repairs since they had to wait for parts and then another month before they had the next available date for repairs. They promised updates via phone call although I only received SMS updates.