No respect for Customer's time

You have no respect for your customer's time and you don't follow up. I have had two cars sent to Silverlakes ARC by the insurance and both times it has been a constant battle for information and follow ups. I was given a date and time to collect my car and when I got there my car was not ready for collection as nobody put the accessories back like carpets, spare wheel jack etc. On getting home I alerted them that my reflective vest was not returned and they said they would get back to me - they didn't bother. Was told that my numberplate holder still needs to be installed. I needed to follow up after two weeks because they didn't and then I was told it is there I can pop in anytime it will take 10mins. Arrived at 11:03 and left at 12:05 after saying I have a meeting at 12. Just no respect for other people's time or possessions.