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hayley R

1 reviews | Active since Sept 2015

16 Sept 2015, 15:31

Silversands Poker Site Dont Allow Withdrawals!!

i have a poker account with Silversands Poker, i have played many times and deposited money. however when i wanted to withdraw my winnings a substantial amount , i first first told to submit paperwork, which i did then the withdrawal was declined due to another reason and i had to submit my marriage certificate.<br> <br> i was then told it will be done within 12-24 hours. 36 hours later it was still not done. when i contacted the call centre, via email i was told my account is under investigation. I was not contacted, by phone email or any other form. when i asked why they could not tell me. i asked for the contact details of the investigation officer so i can call them to clarify anything. again i was told they dont have a contact number just a email and i cannot email them directly. my account is being investigated but i cannot contact anyone until they contact me!!<br> <br> i have never ever heard of this in my life. it seems that all Silversands poker wants to do is to hang on to other peoples money to earn the interest they receive and deliberately not paying, either that or they are having cashflow problems and do not tell their players on the site.<br> <br> this is very serious

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