Damaged Fossil Watch

On the 20th of February I took my fossil watch for a battery to Silvana Jewellery Studio in Longbeach Mall.<br> <br> When I got home I saw the gold and plate at the back of my watch were scratched. The morning of Monday 22de February I called the store where I spoke to Crissy. She asked if the old man the watchmaker worked on the watch and where did he scratch it. I explained no it was the younger man who was sitting behind he she asked to fix it. She explained I must return the watch which I did the 27th February. The man who worked on my watch said he is going to book it in and give it to the watchmaker to look at. <br> <br> Two weeks in I called them to find out if the watch ready for collection cause I heard nothing from them. The Saturday 12th March I collected the watch and all they did in the two weeks were polish the watch, the scratch still there. The man who scratched my watch (Steyn) gave me a story about fossil watches not having a clip you can open at the back and it will scratch but that is a lie.<br> <br> I have had the watch a while but I took care of it and this is the first time it was opened to replace the battery and it gets scratched by someone who is not even the watchmaker.